Booking Conditions for Pendeen Hotel

Arrival days and durations

Any arrival day and duration subject of course to space.

Holiday costs

All prices include VAT at the current rate and are guaranteed against any increase, unless in the event that the Government increases the VAT rate.

Standard tariff

If your holiday duration cuts across two price bands the applicable rates are combined on a pro rata basis.

Holiday specials

Where 'Added Value' offers and/or meals are included, all prices are quoted per person and are based on arrival date.

HOTEL - All prices are quoted per person and comprise bed and breakfast daily or half board (if applicable) commencing with dinner first day and ending with breakfast last day.

NB where special dinner or breakfast prices are quoted they are only valid when reserved in advance at the time of booking and for the full holiday duration.

Group bookings

Groups are most welcome, special prices on request. Please note that under certain circumstances all-male/female groups may not be accepted or, may be subject to an additional loss/damage deposit. Please check at the time of booking.

Reservations

Simply contact us by 'phone, fax or e-mail to check availability or where applicable you can book online. Early booking is advisable, especially for peak dates or where there are specific requirements.

Money matters

A deposit of £60 per adult is payable. Full payment please if booking is made within one calendar month of arrival. A full confirmation and account will then be sent to you confirming our contract with you. Balances are required one month prior to arrival. No further reminder will be sent and bookings may be cancelled if payment is not received by the due date and any deposit paid will be forfeit. Should you have to cancel your holiday the following charges will apply: up to 28 days loss of deposit, 27-15 days 50%,14 days or less 100%. Holiday cancellation insurance is therefore strongly recommended.
Amendments - should you wish to alter your arrangements after we have processed your booking a £20 per person (or £30 per unit) amendment fee will be charged. However, if within 28 days higher charges may apply especially if your arrival date is changed.

Please make cheques payable to "Travelsmith Holidays Ltd".

Accommodation and meals

No allowance given for unused accommodation or meals not taken due to temporary absence, including late arrival on the first day or early departure on the last day.

Room types (applicable to all accommodation)

Double = 1 large bed. Twin = 2 single beds. Family Room = double or twin with bunk beds. Treble = double + single bed. 3-bedded = 3 single beds.

Special diets at Porth Veor Manor

Vegetarian dishes are available daily. However depending on specific dietary requirements there may be a restricted menu. It is important that prior notice is given so that we may assist wherever possible.

Check in/check out

Normally your accommodation will be ready on arrival day from 3pm. On departure please vacate by 10am so that we can service it in good time prior to new arrivals.

Late arrivals

Check in is up to 9pm. Arrivals later than these times can only be accepted in exceptional circumstances and by prior arrangement. Should you be arriving later due to a delayed flight or any other travel problem, please call in advance with your estimated time of arrival. Telephone 01637 839543.

If accommodation is not taken up, without prior notification by 9am on the day immediately after your scheduled arrival day, the Management reserves the right to re-let the accommodation.

Cots and high chairs

These are provided free of charge (excluding bedding), subject to advance booking only.

Disabled clients

Most welcome and we will be pleased to assist wherever possible, however, please note that Pendeen Hotel is entirely unsuitable for those confined to a wheelchair or with severe walking difficulties. Please refer to individual property pages for specific information and do not hesitate to seek advice from us when booking.

Swimming pool

Pendeen guests are most welcome to use the swimming pool at our sister hotel Porth Veor Manor. Please note that the pool may be subject to closure or restricted use in line with any safety requirements which may be imposed by local authorities at any time, or for any other health or safety reasons. Important: It is a condition of use that all guests fully comply with safety instructions. Subject to weather conditions our heated outdoor pool at Porth Veor is open Apr-Oct. Please advise reception on arrival before use.

Laundry facilities

We offer a full laundry service.

Bed linen and towels

Bed linen and towels are provided in all bedrooms. Beach towels can be obtained from reception.

Parking

Pendeen has its own private car park.

Dress code at Beaucliffes Restaurant in Porth Veor Manor

We would respectfully ask that smart casual wear is worn for dinner. Thank you for your co-operation.

Conduct

The Management reserves the right to decline acceptance of any booking and to expel anyone whose conduct is deemed to be detrimental to the hotel and the comfort of all other guests. We are sure this ruling can only prove beneficial for the vast majority of clients.

Pets

With the exception of registered guide/service dogs (welcome free of charge) we regret that pets cannot be accepted.

Brochure information

All details have been compiled as carefully as possible to ensure accuracy at the time of publication. If any material changes subsequently occur, we will notify you accordingly.

Our liability

We accept full responsibility for ensuring that the accommodation provided is in accordance with the descriptions in this brochure. No liability is accepted for any accidental injury to any guest nor for any loss or damage to their property including vehicles, however caused. We reserve the right to amend or withdraw any amenity or facility due to operational safety reasons. Naturally every effort will be made to restore any such loss of facility with a minimum of delay. If any advertised facility is withdrawn or unavailable we will notify you in advance where possible.

At your service

If you have any queries or require further information please do not hesitate to ask.